Terms & Conditions
1. QUOTATIONS
All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation. Quotations are valid for 28 days unless otherwise notified.
2. PAYMENT
A deposit of 20% of the hire fee (minimum £20) is payable on booking the coach with the balance due 14 days before the date of the hire unless the Company has agreed to vary this condition.
3. CANCELLATION BY HIRER
If the hirer wishes to cancel or amend any agreement, the following scale of charges will apply in relation to the total hire charge. 14 days or more before – No charge, 8 – 14 days – 10% of hire, 3 – 7 days – 25% of hire, 1 – 2 days – 50% of hire, Day of hire – Minimum of 85% of hire, Arrival of coach at departure point – 100% of hire.
4. CANCELLATION DUE TO INCLEMENT WEATHER CONDITIONS
Will be charged as above.
5. CANCELLATION BY COMPANY
In the event of an emergency or an action by the Hirer to vary the agreed conditions, the Company may return all monies paid and without further liability cancel the Contract.
6. DRIVER’S HOURS AND REST PERIODS
The Driver’s hours or driving and rest periods are strictly controlled and the current regulations must be complied with. The Company will agree the hours of operation of the hire and these MUST be observed.
7. SEATING CAPACITY
The maximum number of passengers allowed on the vehicle is indicated on the vehicle. No standing passengers allowed. Drivers will not carry any extra passengers over the seating capacity of the vehicle.
8. ANIMALS
Will not be carried on any vehicle, except Guide Dogs.
9. VARIATION OF HIRE
If the vehicle is detained late by the Hirer or used for a longer journey than that contracted for, the Company will make an extra charge.
10. CONDUCT OF PASSENGERS
The Driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations will be removed on the Driver’s authority. The Hirer will be responsible for all damages caused to the vehicle by passengers during the hiring.
11. PROPERTY
The Company will not accept liability for any damage or loss of any property, which belongs to any passengers and is left on a vehicle. Any articles of found property recovered from a vehicle will be held at the Depot from where the vehicle is based and may be collected from there.
12. CHANGE OF VEHICLE
The Company may provide a larger vehicle than the size hired at no additional charge. The Company reserves the right to hire another Coach Operator to cover the hire.
13. BREAKDOWN/DELAY
The Company gives advice on journey times in good faith, but does not guarantee the completion of a journey at a specific time and will NOT be liable for inconvenience or loss caused by breakdown or delay.
14. COMPLAINTS
In the event of a complaint about the Company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or the Company. If this has not provided a remedy, complaints should be submitted in writing within 14 days of the termination date of hire to Coatham Coaches, Unit 2, Transport Yard, Margrove Park, Cleveland, TS12 3BZ. Complaints will be acknowledged within 14 working days and the Company will aim to resolve any complaint within 28 days of it being made.
15 .RETENTION OF VEHICLE
Unless stated it should not be assumed that any vehicle will remain at the destination until time for the return journey.
16. ROUTE
The route used, unless the Hirer has advised of a particular route or places to be passed en-route, which will be specified on the confirmation letter, will be at the discretion of the Company and/or the Driver.
17. ALCOHOL
Under no circumstances may alcoholic drinks be carried on or consumed upon the vehicle without the express permission of the Company in writing.
For the safety and comfort of all passengers, all coaches are non-smoking.
19. SEATBELTS
Seat Belts are fitted on ALL coaches, if you do not wear your seatbelt, the Police can fine YOU £30.00,Clunk, Click Every Trip!
